Our general terms

and conditions

General Terms and Conditions and Customer Information – pjur Onlineshop Here, you will find all the legal information outlining your rights under the provisions governing contracts for telesales and electronic business transactions.


The purchase contract is concluded with

pjur group Luxembourg S.A.,
87, Esplanade de la Mosselle,
6637 Wasserbillig/Luxembourg
Managing Director: Alexander Giebel

Our customer service agents are available for your questions, complaints and other queries on weekdays from 8 a.m. to 5 p.m.:

Phone: +352 74 89 89
Fax: +352 74 89 90 and 
E-mail: info@pjur.com

Conclusion of contract

By clicking on Submit Order you are placing a binding order for the goods listed on the order page. You will receive an order confirmation by email directly after the order is sent. The purchase contract is then concluded.

If you place an order on the phone, you will be asked to provide the order data verbally, after which we will send an e-mail to the address you have supplied so that you have confirmation that we have received your order. With telephone orders, the contract only comes into effect after a second order confirmation is e-mailed to you, which we can send within 24 hours of receiving your order.

The contract can be concluded in either English or German.

Right of withdrawal

As a consumer (any natural person who concludes a legal transaction for purposes that cannot be assigned to either that person’s commercial or self-employed activity) you have the following statutory right to withdraw from the contract. If you are a business person within the meaning of Section 14 German Civil Code [Bürgerliches Gesetzbuch (BGB)] and you are carrying out your commercial or self-employed activity at the time you conclude the contract, this right of withdrawal does not apply:

Instructions on withdrawal

Right of withdrawal: You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day on which you or a third party, other than the carrier, indicated by you takes physical possession of the goods. To exercise the right of withdrawal, you must inform us,

pjur goup Luxembourg S.A.
87, Esplanade de la Mosselle
6637 Wasserbillig/Luxemburg
Phone: +352 74 89 89
Fax: +352 74 89 90
E-mail: info@pjur.com

of your decision to withdraw from this contract by submitting an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form though this is not obligatory. To meet the withdrawal deadline, all you need to do is to send your notice concerning your wish to exercise your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund to you all payments we have received from you, including the costs of delivery (with the exception of any additional costs resulting from you choosing a type of delivery that deviates from the least expensive type of standard delivery offered by us), immediately and no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will refund the amount using the same means of payment as you used for the initial transaction, unless another form of payment is expressly agreed with you; under no circumstances will you incur any fees as a result of this refund. We may withhold a refund until you have returned the goods to us or you can provide proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us immediately and no later than fourteen (14) days from the day on which you inform us that you are withdrawing from this contract. The deadline is met if you return the goods before the period of fourteen (14) days has expired.

On request you will get a free return slip, we will bear the costs of return.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The withdrawal does not exist for delivery of sealed goods due to health protection and hygiene because they are not suitable for return delivery if the seal was removed after shipment.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To: 
    pjur group Luxembourg S.A.
    87, Esplanade de la Moselle,
    6637 Wasserbillig,
    Phone: +352 74 89 89,
    Fax: +352 74 89 90,
    E-mail: info@pjur.com.
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service*
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if submitting this form as a printout on paper)
  • Date
  • (*) Delete as appropriate.

Prices and shipping costs

The prices stated on the product pages include sales tax and all other price components. The shipping costs will be added to this price. Click here to learn about our shipping costs and delivery details. No additional costs that are not paid or charged by us (e.g. customs duties) will be added.


The following payment methods are available:

  • SOFORT Payment
  • Paypal
  • Credit card: Visa, Mastercard

If you pay by credit card, your account will be charged as soon as we have confirmed your order.


Deliveries are insured by Deutsche Post/DHL, and, in a small number of cases, also by UPS. All items on offer are immediately ready for shipping, unless otherwise stated in the product description (the delivery time within Germany is no more than five (5) business days following receipt of order.).


The statutory regulations for warranties apply.


  1. Once you have found the desired product, you can place this in the shopping cart by clicking on Add to Cart. You are under no obligation to order at this point. To return to the store and purchase more items, click on Continue Shopping.
  2. You can also view the items in your shopping cart at clicking on View Cart. You are still under no obligation to buy at this point.
  3. You can remove items from the shopping cart at any time by clicking on Remove.
  4. If you want to purchase the items in your cart, click on Proceed to Checkout.
  5. Now enter your details. All mandatory fields are marked with an *.
  6. You do not have to register with our site to make purchases. Your data is encrypted during transmission.
  7. After entering your details and selecting the payment method, you can proceed to the order page by clicking on Continue to Next Step. Here you have a final chance to check over the details you have entered and make any corrections that might be necessary.
  8. To complete the order, click on Submit Order.
  9. You can exit the ordering process at any time by closing the browser window. Further information, e.g. on ways to correct any entries, can be found on each individual page.
  10. We will save the wording of the contract and e-mail you the order details. Please note that the wording of the contract can no longer be viewed after you have concluded the contract.

Privacy policy

The data you provide us with is only used to complete and carry out your order. Your data (name, address, telephone number to coordinate delivery times if required) is only forwarded to the shipping company contracted to carry out your shipment provided that this is necessary in order to ship the goods to you.

Detailed information on the type, scope, place and purpose of the personal data that pjur needs to collect, process and use in order to complete your orders and assist you as the person placing the order can be found in our privacy policy.

As the person placing the order, you hereby consent to us collecting, processing and using your personal data.

Pursuant to the Federal Data Protection Act [Bundesdatenschutzgesetz], customers are entitled to free information about their saved data as well as a right to correct, block or delete this data if applicable.

Your data will not be forwarded to other third parties or used for advertising purposes. Once the contract has been completed in full and full payment of the purchase price has been effected, your data will be blocked from further use and deleted after expiry of the period stated in the relevant taxation and commercial law regulations. Detailed information on how your personal data is handled can be found in our privacy policy.

Any more questions?

If you have any questions about pjur’s General Terms and Conditions, please call or e-mail us. We value your suggestions and questions.

We will save the wording of the contract and e-mail you the order details. A full copy of our General Terms and Conditions is available for download here.